Question 1

Q: What is the difference between an office call and a routine physical exam?

A: An office call is a visit that is for a specific problem, while a routine physical exam is a head to toe examination.

Question 2

Q: How often do I need a routine physical exam?

A: Routine physical exams are important for persons of every age. How often you get a physical should be decided on by you and your physician.

Question 3

Q: What is the best way to communicate with the office?

A: There are a few ways you can contact us at Asheville Family Practice. You can call our main number, 828-258-1188, or you can message us through our secure patient portal.

Question 4

Q: What if I get sick after hours or on the weekend?

A: There is a physician on call after normal business hours or on the weekends. To reach the on call physician, call the office phone number, 828-258-1188, and follow the prompts.

Question 5

Q: How can I get a copy of my medical record or radiology images?

A: You can request a copy of your medical records by filling out a form online or by printing out and signing a paper form.

Question 6

Q: What can I do with the Advance Care Planning feature on MyHealth?

A: The Advance Care Planning feature in MyHealth allows you to designate health care agents who can make decisions on your behalf and communicate your wishes to the Stanford Health Care team in the event of an illness or a medical emergency.

Question 7

Q: What happens if I have a concern after clinic hours?

A: If you have an emergency, call 911 or go to the emergency department. If you have an urgent need, the Walk-In Clinic is available 7 days a week.

Question 8

Q: When is it appropriate to go to the Emergency Department?

A: The emergency department is for life-threatening situations only. If you are unsure whether or not your situation is an emergency, call our office and the on-call physician can help you determine if you need to go to the emergency department.

Question 9

Q: When to call 911 prior to calling my healthcare provider?

A: If you are experiencing a life threatening illness, call 911.

Question 10

Q: What happens if I go to the hospital?

A: If you are hospitalized outside of OMC, please notify us of your discharge and we will coordinate a follow‐up visit and obtain records of your visit.

Question 11

Q: What type of health insurance plans do you accept?

A: We accept most insurance plans, including Medicare and Medicaid. For a complete list of accepted plans, please visit our Insurance page under Patient Resources.

Question 12

Q: What if I don’t have insurance?

A: Doctor’s Medical Center offers competitive prices on all our services avoiding that your health becomes a financial problem.

Question 13

Q: What if I don’t have transportation?

A: Doctor’s Medical Center offers courtesy transportation for most insurances to and from doctors and specialty offices.

Question 14

Q: What phone number can I call if I have an Insurance or Billing question?

A: Our office is open for regular business.

We’re taking extra precautions to keep our patients and staff safe.

We’re taking appointments by phone and online.

We’re offering virtual appointments.

We’re here to help you.

We’re here to help you.

We’re here to help you.

We’re here to help you.

We’re

Question 15

Q: What if I have a form, letter or paperwork that needs a provider’s signature?

A: You'll need to make an appointment to get your passport renewed.

Question 16

Q: What is the difference between a "physical" and a "wellness" visit for Medicare or Medicare Advantage patients?

A: A "wellness visit" is not the same as a "physical." A wellness visit is covered by Medicare and Medicare Advantage plans, while a physical may or may not be covered depending on the plan.

Question 17

Q: What are the ours of operation?

A: Normal office hours are 8 am to 5 pm, but we offer extended hours from 7 am to 8 am and 5 pm to 5:30 pm.

Question 18

Q: What are “notes"?

A: Clinical notes are written by your care team after your clinical visit to help document your health history and the plan for your care.

Question 19

Q: Where can I find these notes?

A: If you’re a patient at UCSF, you can log in to MyHealth to see your doctor’s visit notes.

If you’re a patient at UCSF, you can log in to MyHealth to see your doctor’s visit notes.

If you’re a patient at UCSF, you can log in to MyHealth to see your doctor’s visit notes.

Question 20

Q: When are Video Visits available?

A: Video Visits are available during normal clinic hours Monday through Friday, typically between 8am-5pm. Hours may vary by clinic. Please reach out to your specific clinic to confirm hours of operation.

Question 21

Q: When should I get my flu shot?

A: Get your flu shot as soon as possible.

Question 22

Q: What should I bring with me when I see the doctor?

A: Bring all medications, your insurance card, your copay and a list of what you would like to discuss to your physician appointment.

Question 23

Q: Who has access to my clinical notes and my test results?

A: If you have invited someone to Share Access to your MyHealth account, they will be able to view your test results and your doctors’ clinical notes. You can always change who has access to your health records.

Question 24

Q: What should I do if I have questions about my test results?

A: If you've taken a test through LabCorp, you may see your results in MyHealth before your doctor does. Please send your care team a secure email using MyHealth Messages with any questions.

Question 25

Q: Who can I contact with questions about my medical records?

A: If you have questions about your medical records, please contact the clinic or doctor where this service was performed. For questions about a copy of your medical records, please contact the Health Information Management Services for the clinic where your care was delivered.

Question 26

Q: What is your policy about controlled medications like narcotic pain medications?

A: We follow CDC and Washington State guidelines on opioid prescribing, and do not initiate opioids for chronic pain. If you are joining our practice from another provider and were previously prescribed opiates or other controlled substances, your primary provider will evaluate your condition and develop a plan with you for your condition.

Question 27

Q: What is the cancellation policy?

A: We ask that you contact us as soon as you know that you will not be able to keep your appointment.

Question 28

Q: Why is having a primary care physician so important?

A: No, you cannot be seen without an appointment. You can communicate with your provider through the patient portal, but you will need a referral from your PCP to see a specialist.

Question 29

Q: What is a primary care provider?

A: A primary care provider is a medical doctor, doctor of osteopathy, physician assistant, or nurse practitioner who is responsible for leading a patient's care.

Question 30

Q: What kind of services does OMP Primary Care provide?

A: The services offered by our clinic include preventive care, management of chronic diseases, same-day services for urgent health concerns, behavioral health services, care navigator services, procedures for women’s health problems, and medication-assisted treatment for opioid dependence and addiction problems.

Question 31

Q: What do I do if I can’t get in to see my primary care provider?

A: If you can't see your primary care provider, you will be seen by one of his/her partners. If no partners are available, you will see another provider.

Question 32

Q: What if I’m not satisfied with my assigned provider?

A: We want to make sure you get the care you need, and that you are happy with your provider. If there is a problem, we will work with you and your provider to try to resolve it.

Question 33

Q: What is “prior authorization”?

A: Prior authorization is the process by which special permission from the insurance company is obtained for medications, tests and referrals prior to receiving the medication, doing the test, or seeing the specialist.

Question 34

Q: How long do I have to fast if I am having fasting lab work?

A: Ideally, you should fast for 12 hours before you have fasting lab work. You can still take your medication, brush your teeth and have water or black coffee with nothing in it.

Question 35

Q: What happens if I am late to my scheduled appointment?

A: If you're late to your appointments, you may be asked to reschedule or even be discharged from the practice.

Question 36

Q: What happens if I can’t make it to my scheduled appointment?

A: If you cannot make your scheduled appointment time, please notify us as soon as possible. Repeatedly cancelling late or not showing up for appointments will result in a conversation with the clinic manager and possible discharge from the practice.

Question 37

Q: What if I am having difficulties with MyChart, the video, or my device?

A: If you have technical issues or questions about MyChart, you can call 214-648-8888 for support. This service is available Monday-Friday, 8 a.m. to 5 p.m.

Question 38

Q: How do I obtain a refill for a medication?

A: If your pharmacy says there are no refills available on your prescription, try asking for the medication by name. Sometimes a new prescription has already been sent and you are asking for a refill with an outdated refill number. If the medication still cannot be refilled, there may not be refills left on your prescription. An office visit may be requested to refill this medication.

Question 39

Q: How do I obtain a referral?

A: You will likely need to see your primary care provider for a referral to a specialist. Your insurance company may also need to approve the referral.

Question 40

Q: How do I get imaging (like x‐rays, ultrasounds, CT scans and MRI) tests done?

A: (Too Long; Didn't Read)

If you are referred to an imaging center by a doctor to have an X-ray, MRI, CT scan or other test, you may be wondering how to pay for the procedure. Your insurance company will likely cover all or part of the cost of the procedure. If you are not insured, you can ask the imaging center for the price of the procedure and pay out of pocket.

Question 41

Q: How do I get laboratory testing done?

A: If you need to have labs done, Olympic Medical Center has several locations where you can go. Results will be sent directly to your care provider, and you should receive them within two weeks. If you have labs done at an outside lab, please have the lab forward the results to your primary care provider.

Question 42

Q: What does my visit look like?

A: Please arrive at least 15 minutes before your appointment time in order to fill out paperwork and verify insurance. Your visit will last approximately 20 minutes, during which time the medical assistant will gather information and perform testing as recommended by your provider. If you have any questions or concerns, a follow-up visit will be needed.

Question 43

Q: What do I need to get started for a Video Visit?

A: 1. A computer with a webcam and microphone, or a mobile device with a front-facing camera and microphone

2. An internet connection

3. The latest version of Google Chrome, Mozilla Firefox, or Safari

Question 44

Q: Who is eligible for Video Visits?

A: You can now see your doctor online.

Question 45

Q: What happens if I pay a copay in advance, but I am unable to complete the Video Visit?

A: You can credit the amount paid to put towards future visits and payments or request a refund for the amount.

Question 46

Q: What happens if my Video Visit is disconnected during the visit?

A: If you are disconnected from your MyChart visit, you can try to reconnect by logging back into your account. If you are still unable to reconnect, the health care professional you were speaking with will reach out to you by phone.

url / atext / target url
http://www.healthinaging.org/news/press-releases/ american geriatrics society voices opposition to amended american health care act ↳http://www.healthinaging.org/news/press-releases/article:04-27-2017-12-00am-american-geria
http://www.healthinaging.org/news/press-releases/ disappointed by house action ags urges senate to reject amended american health care act ↳http://www.healthinaging.org/news/press-releases/article:05-04-2017-12-00am-disappointed-b
http://www.healthinaging.org/news/press-releases/ at ags17 ags health aging foundation awardees exemplify commitment to geriatrics across health disciplines ↳http://www.healthinaging.org/news/press-releases/article:05-31-2017-12-00am-at-ags17-ags-h
http://www.healthinaging.org/news/press-releases/ safe driving campaign kicks into gear during world health day and national public health week ↳http://www.healthinaging.org/news/press-releases/article:04-04-2017-12-00am-safe-driving-c

title / url	PR	relevance	links	rel links	external links	external domains
News > Media > Health in Aging http://www.healthinaging.org/news/press-releases/	0.24	0.95	30	13	2	1
Community-Based Care > Aging & Health A To Z > Health in Aging http://www.healthinaging.org/aging-and-health-a-to-z/topic:other-community-based-care/	0.21	1	24	8	2	1
Disappointed By House Action, AGS Urges Senate To Reject Amended American Health Care Act > News > Media > Health in Aging http://www.healthinaging.org/news/press-releases/article:05-04-2017-12-00am-disappointed-b	0.18	0.93	20	9	2	1
American Geriatrics Society Voices Opposition To Amended American Health Care Act > News > Media > Health in Aging http://www.healthinaging.org/news/press-releases/article:04-27-2017-12-00am-american-geria	0.18	0.94	21	10	3	2

domain	count	semantic flow ^™
http://healthit.gov/	1	0.08	healthit.gov
http://cfah.org/	1	0.07	cfah.org
http://medlineplus.gov/	1	0.07	medlineplus.gov
http://pltcweb.org/	1	0.01	pltcweb.org

domain	count	semantic flow ^™
http://americangeriatrics.org/	5	0.3	americangeriatrics.org
http://healthonnet.org/	1	0.07	healthonnet.org
http://nih.gov/	1	0.05	nih.gov
http://cqrcengage.com/	1	0.04	cqrcengage.com

url	count	PR	score	semantic flow ^™	relevance	on topic	links	rel links	external links	external domains	referring domains	external backlinks
http://www.healthinaging.org/	1	0.15	0.95	0.08	0.98	yes	33	15	4	2	1	1
http://www.healthinaging.org/aging-and-health-a-to-z/	1	0.16	0.95	0.07	0.98	yes	27	7	2	1	0	0
http://www.healthinaging.org/news/press-releases/article:06-22-2017-12-00am-senate-health-	1	0.16	0.95	0.07	0.97	yes	22	10	3	2	0	0
http://www.healthinaging.org/home-and-community/	1	0.16	0.95	0.07	0.99	yes	20	9	2	1	0	0
http://www.healthinaging.org/resources/resource:finding-quality-nursing-home-care/	1	0.16	0.95	0.07	0.64	yes	22	10	2	1	0	0
http://www.healthinaging.org/news/press-releases/article:06-24-2017-12-00am-ags-encourages	1	0.16	0.95	0.07	0.75	yes	22	11	4	3	0	0
http://www.healthinaging.org/news/press-releases/article:06-20-2017-12-00am-new-report-fro	1	0.16	0.95	0.07	0.81	yes	23	10	4	3	0	0
http://www.healthinaging.org/resources/resource:emergency-preparedness-for-older-adults/	1	0.16	0.91	0.07	-1	-	-1	-1	-1	-1	0	0
http://www.healthinaging.org/disclaimer/	1	0.16	0.82	0.06	-1	-	-1	-1	-1	-1	0	0
http://www.healthinaging.org/contact/	1	0.16	0.81	0.06	-1	-	-1	-1	-1	-1	0	0

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