/ Technology

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info 10.160.720.03-1--1-1-1-100 10.160.720.03-1--1-1-1-100 10.160.710.03-1--1-1-1-100 10.160.710.03-1--1-1-1-100 10.160.690.03-1--1-1-1-100 10.160.670.03-1--1-1-1-100 10.160.570.02-1--1-1-1-100 10.160.510.02-1--1-1-1-100

Random 'technology FAQs', may be related to more specific topics, not general technology topic.



Q: What tools are you currently using for your work?
A: Our team communicates using email, instant messaging, social media, SMS, and websites. We store and manage our files and documents using various platforms, depending on the team member. We are not currently working on any public campaigns or collective efforts with other organisations.
Q: How are you using data?
A: I collect data every day when I use my computer, phone, or other devices. This data includes things like my contact information, emails, meeting notes, and surveys.
-I store data in a variety of places, including my computer, phone, email, and various online services.
-I share data with others when I need to communicate or collaborate with them. I use a variety of tools to do this, including email, messaging apps, and online services.
Q: What is the core social or political problem you are working on?
A: Yes, my use of tech and data is supporting me in addressing my problem. It helps me connect with individuals and organisations important to my work, and makes my work easier.
Q: How do we make decisions around adopting new tools and/or collecting data?
A: Yes, "going digital" can be the answer to improving your organization's infrastructure. However, you should always question assumptions and make sure that you are making decisions based on data and facts, rather than assumptions.


Q: How do I log into MyCourses?
A: 1. Activate your accounts by going to and entering your NetID and password.
2. Return to MyCourses and sign in with the same username and password.
3. Classes will be visible the first day of classes starting at 12:15 a.m.
Q: How do I get help with MyCourses?
A: If you have any technical difficulties using MyCourses, please submit a Help Desk ticket on the support web page.
Q: How do I get textbook information?
A: Visit the class schedules web page, locate your registered classes and use the “Textbook Info” link to view a list of required textbooks. You can then visit the bookstore to order your books online.
Q: How do I bookmark a web page?
A: The tl;dr version of this story is that a group of people created a website called "The Ugly Truth About Online Dating" in order to warn people about the dangers of online dating. The website has since been taken down, but it is unclear why.
Q: How do I get help with MyLabsPlus™?
A: If you're having an issue with MyLabsPlus, keep in mind that your access code is case sensitive, so be sure to enter letters in the appropriate case. Another common issue arises when purchasing from somewhere other than the bookstore and accidentally getting a MyLabs access code rather than a MyLabsPlus access code (you'll need to buy the "Plus" version).
If you're still having issues, please contact the Pearson™ help desk (MyLabsPlus is
Q: How do I get help with Cengage Mindtap™?
A: Cengage technical support can be found online or by calling 866-267-4986.
Q: Why do I get a pop up to update my application when I open the MyLaVerne app?
A: 1. What is an IP address?

2. How do I find my IP address?

3. How do I change my IP address?

4. What is a proxy server?

5. How do I use a proxy server?

6. What is a VPN?

7. How do I use a VPN?

8. What is a firewall?

9. How do I use a firewall?



Q: How do I get a free version of Microsoft Office™?
A: COA offers Microsoft Office for free to all students and employees. You can install this program on up to five devices. Get your copy at Office 365.
Q: Where can I get online tutoring to learn Microsoft Office Suite?
A: The website offers tutorials for basic computing, various operating systems and Microsoft Office applications. There is also a mobile applications section with apps to help you learn through your smartphone.
Q: Where can I access online academic tutoring?
A: provides unlimited access to a network of tutors 24/7. You can receive help with writing, math, reading, science, business, Spanish, nursing, allied health, and computers and technology. The link can be found in any of your MyCourses classes.
Q: Where can I see a list of the interdisciplinary courses?
A: 1. Talk to an adviser in the minor or certificate area of your interest.
2. Look up the requirements for the minor or certificate in the FIU Catalog.
3. Take nine credits of courses from the minor or certificate area.
Q: How can I login to Blackboard?
A: What is a student email?

A student email is an email account that is provided to students by their school or university. This account can be used to access school resources, communicate with professors and classmates, and stay up-to-date on school announcements.

How do I get a student email?

If you are a student, you can usually get a student email account by contacting your school's IT department or by creating an account on your school's website.


Q: What are the recommended minimum computer requirements for taking classes at COA?
A: Windows 7 or newer, Mac OS X 10.6 or newer, or a recent version of Linux.

2 Web Browsers
We recommend using one of the following browsers:

Tl;dr: Firefox, Safari, Google Chrome, or Opera.

3 Microsoft Office
COA uses Microsoft Office for some of our courses. We recommend that you have Microsoft Office installed on your computer. If you do not have Microsoft Office, you can download a free version from
Q: What are the password complexity requirements?
A: Your Covenant username is your email address without the For example, if your email address is your Covenant username is john.doe. You must change your Covenant password every 90 days.
Q: What are general electives?
A: 120 credits are required to earn a BA or BS degree from KFSCIS. The remaining credits are general electives.
Q: How can I find the UCC requirements online?
A: The University Core Curriculum (UCC) consists of 42 credit hours of coursework that all undergraduates at Florida International University must take in order to graduate. The UCC is divided into five categories: English Composition, Mathematics, Social and Behavioral Sciences, Humanities and Fine Arts, and Natural Sciences and Technology.
Q: What are the Faculty Resources I have access to?
A: There is a lot of sensitive information available on the Faculty and Staff Portal that is not available on the Universities website. This includes access to the HR Portal, which contains benefit information, policies, important forms, and more. There are also communities that faculty members can create for their students or fellow faculty members, which allows for private discussion groups, document sharing, and more. Additionally, faculty members can check their class roster, class schedule, input grades, check their library account, and more.
Q: What are the most common keyboard short cuts?
A: Ctrl + Z, X, C, and V are the most common.
Q: What are the standard specifications?
A: We recommend a MacBook Air or MacBook Pro with at least 8GB of memory and 256GB of storage space. macOS 12 Monterey or newer is required.


Q: How Does RAR Password Recovery work?
A: I have a folder on an external hard drive that I need to password protect. I need to be able to access the folder from Windows and Mac. What is the best way to do this?

How to Password Protect a Folder on Windows 10. If you want to keep your files and folders private, it's a good idea to password protect them. Here's how to do it on Windows 10.

How to Password Protect a Folder on Windows 10. If you want to keep
Q: Why does my account/wifi just stop working?
A: If you're having trouble connecting to the Covenant wifi network, it's likely that your account is locked out. You can reset your password on the ReACT portal.
Q: Why does my password work in Gmail but not in Canvas?
A: If you can't log into your computer, it's probably because your password has expired or your account is locked. You can reset your password on the ReACT portal.
Q: Why has my WI-FI password expired?
A: Contact the Service Desk at (909)448-4130 or for further assistance.
Q: Why not allow both Macs and Windows PCs?
A: We think it’s best for us to standardize on one computing platform to ensure program success.
Q: Why is my Parent Observer Button Missing?
A: log out, log back in, add a new student

1. Log out of your observer account
2. Log back in with your observer account
3. Add a new student
4. If you see the "Observing" button, you are all set!
5. If you do not see the "Observing" button, contact

## Adding a New Student


Q: How many computers are available in each area and what type of equipment can I expect to find?
A: The Mills Hall lab is open Monday - Friday from 7:45 AM - 12:00 AM and on Saturday from 10:00 AM - 12:00 AM. There is a print station available in each dorm that is always open. Labs specific to a particular department are open at the discretion of the academic area.
Q: What kind of cellular reception can I expect?
A: The library is a great place to study, with plenty of resources and helpful staff. The only downside is that it can be a bit noisy at times.
Q: What happened to COP4009 as an IT elective in the Application Development area of concentration?
A: COP4009 is no longer offered. If you are under the requirements that were in effect before Fall 2010, you may take COP4814 (Component Based Software Development) instead.
Q: How to apply for Free broadband internet?
A: I need to know how to use the 'find' command in Terminal to locate a file that I know the name of, but not the directory it is in.

If you are still having issues, please provide more information on what you have tried and the results you are getting.
Q: What are some basic things professors hope I'll know and be able to do?
A: There are a lot of things that students can do with Microsoft Office that they may not be aware of. Here are some tips on how to get the most out of the suite:

- Use the Print to PDF function to capture a hand-drawn image and convert it to a PDF or editable Word document.
- Use screen captures to copy a table or graph out of Excel (hint: not by making a screen capture).
- Find stuff in Teams.


Q: What classes that were taken as a CS major can be applied to the IT degree?
A: The following CS classes can be applied to the IT program:

-Data Structures
-Computer Organization
-Programming Languages
-Operating Systems
Q: What is the difference between the IT degree and an MIS degree?
A: The MIS degree is focused on business, with a minor in computer science, while the IT degree is focused on computer science and information technology.
Q: What is the difference between the CS degree and the IT degree?
A: The CS degree will give you the skills to be a programmer, while the IT degree will give you the skills to be a technical support professional. Choose the degree that best matches the job you want to have after graduation.
Q: What if I don’t know what my Student ID is?
A: How do I login to the Portal?

You can login to the Portal by clicking the "Login" button at the top right of the screen.

How do I change my password?

If you know your current password, you can change it by clicking the "Change Password" link in the left sidebar. If you do not know your current password, please contact your school's registrar.

How do I add a new user?

To add a new
Q: What is Azure Dev Tools for Teaching and how do I use it?
A: For most problems, please submit a ticket to our support team.

If you are having problems with your computer, software or networking needs, please submit a ticket to our support team. Our support team will be able to help you with most problems. If you are having problems with your email, please contact the Help Desk.


Q: How do I set up MIX email on my phone?
A: WVU students can download Microsoft Office, Sophos anti-virus, and Windows 10 for free. MATLAB is also free to students. Students can find discounts on other software at
Q: How do I access my COA Gmail™ account?
A: 1. Reset your password by visiting COA Password Manager.
2. Sign into Google.
3. Type in your full email address.
Q: How do I activate my accounts?
A: 1. Go to
2. Click on the "Activate Your Accounts" link.
3. Follow the instructions on the page to activate your accounts.
Q: How do I reset my password?
A: Our Password Manager is a secure, easy-to-use service that helps you remember your passwords and keep them safe.
Q: Who is a current user in the La Verne Portal?
A: 1. Go to
2. Click on the "Forgot your password?" link
3. Enter your username
4. Click on the "Submit" button
5. Check your email for further instructions
Q: What accounts will change if my La Verne Portal Password changes?
A: What is the Blackboard?

The Blackboard is a private messaging system for professors and students. It can be used to send messages, files, and announcements to specific users or groups.

How do I access the Blackboard?

The Blackboard can be accessed through the My Pitt Portal.

How do I use the Blackboard?

The Blackboard can be used to send messages, files, and announcements to specific users or groups.
Q: How do I change my La Verne Portal/Gmail password?
A: Office 365 is a cloud-based subscription service that offers users access to Microsoft Office applications, cloud storage, and other productivity services.

What is Office 365?

Office 365 is a cloud-based subscription service that offers users access to Microsoft Office applications, cloud storage, and other productivity services.

What are the benefits of using Office 365?

Office 365 offers users a variety of benefits, including:

-Access to the latest versions of Microsoft Office applications
Q: What is the La Verne Portal?
A: The La Verne Portal is a private online domain for the University of La Verne community. It is the central location for many applications and contains important data.
Q: How do I setup my La Verne Portal account?
A: First time users of the La Verne Portal will need to enter their Student ID, Last Name, and Role (student) on the login page, and then follow the instructions in the ensuing email to set up their account.
Q: How do I access my La Verne Student email account?
A: Go to La Verne Portal, click on La Verne Email under LAUNCHPAD in the QuickLaunch panel.
Q: How should I setup my mobile device?
A: 1. Connect to Wi-Fi

2. Enable email sync

3. Configure email

4. Configure Wi-Fi


Q: How can I upload a file or media to a discussion?
A: The Canvas Student app is a web-based tool that allows students to access their courses and view announcements, assignments, and grades. The app also includes a calendar and a to-do list to help students keep track of their workload.
Q: How can I get images to load correctly in Web-based Canvas on the iPad?
A: 1. Use a VPN
2. Use an anonymous web browser
3. Use a secure web browser
4. Use a private search engine
5. Use a secure email service
6. Use a secure messaging app
Q: What can I do if I get a Canvas App "Whoops" Statement?
A: 1. Go to Safari and open any website
2. Login to Content Keeper
3. Return to the app
4. If the "Whoops" statement persists, clear the app cache
Q: How do students submit a text entry assignment?
A: The Canvas Student app is available for free on the App Store and Google Play. To log in, students will need the URL for their school's Canvas instance (e.g. and their login credentials.

Once logged in, students can view their courses, grades, assignments, and more. They can also submit assignments and participate in discussions.

Web-based Canvas can be accessed from any computer with an Internet connection.
Q: How do students submit a file upload in the Canvas Student app?
A: Download the iPad Canvas Student app from the App Store.

Open the app and log in with your Canvas credentials.

You will be able to access all of your Canvas courses in the app.

The iPad Canvas Student app provides a mobile-friendly interface for Canvas courses. The app is available for free in the App Store.

To use the iPad Canvas Student app:

1. Download the app from the App Store.
Q: How do students submit a media file in Canvas?
A: 1. On the main Canvas page, click on the "Profile" icon in the top right corner.
2. In the dropdown menu, click on "Settings."
3. On the Settings page, click on the "Notifications" tab.
4. From here, you can change your notification preferences for various events.


Q: What computer do I need?
A: Check with your program coordinator to find out if your academic program has any computer requirements. If it doesn't, refer to our Student Technology guide for recommendations on what to purchase.
Q: Where can I find more information on how to use Banner?
A: Your Banner username is your email address without the If your password has expired or your account is locked, you can reset your password on the ReACT portal. Instructions for common tasks within Banner are online.
Q: How do I access library resources off campus.?
A: 1. Go to
2. Click the "Off-campus Access" on the left hand side of the page
3. Log in with your Covenant username and password
4. Select the database you want to search. To search the library catalog select, "Covenant College WorldCat Local" and you will be returned to the library homepage.
Q: What happens if I want to purchase a new or replacement accessory once on campus?
A: You are not required to purchase a laptop for college, but it is recommended. Interlochen does not have a lease program for laptops, but you can purchase one directly from Apple or a retailer such as Best Buy. The total cost of a student’s education, including a laptop purchase, if applicable, is taken into consideration when financial aid is awarded.
Q: Where is there Wi-Fi on campus?
A: Yes, there is Wi-Fi on campus, and it is available in most buildings and many outdoor areas. Students should use the Terrier Wi-Fi, which provides secure access to campus resources. Guests should use the Wofford_Guest Wi-Fi.
Q: Where are computer labs on campus?
A: There are a lot of computers on campus.

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